Refund and Returns

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Your satisfaction is our priority! We believe in the quality of our products and are confident that you will love them. However, if you are not completely satisfied with your purchase, we are here to help.

RIGHT TO WITHDRAW FROM THE CONTRACT AND RETURN OF GOODS

You have the option to contact us at info@owltales.eu within 14 days of receiving the product if you wish to return or exchange it. We want you to shop with confidence and have enough time to test the product.

The return process is simple – just contact us, and we will find the best solution together. To ensure a smooth return process, we recommend returning the product in the same condition in which you received it.

A refund will be processed as soon as possible, but no later than 7 days after receiving the returned product. The refund will be issued using the same payment method used for the original transaction unless otherwise agreed.

14-DAY SATISFACTION GUARANTEE

Your purchase is completely risk-free! We offer a 14-day satisfaction guarantee. If you feel that the product is not right for you, contact us, and we will find the best solution for you.

We are confident that you will be satisfied, but if you decide to return the product, we will ensure a smooth and quick process.

DEFECTIVE PRODUCTS

If a product does not function properly or has a defect, notify us within a reasonable time after discovering the issue. You are entitled to:

  • A product repair,
  • A replacement product,
  • A partial or full refund.

Submit your claim to info@owltales.eu with a brief description of the issue and attached photos.

DAMAGED SHIPMENTS

If you receive a damaged package, please contact us immediately at info@owltales.eu and attach photos. We will work with the delivery service to resolve the issue quickly.

UNCLAIMED AND REFUSED SHIPMENTS

These terms apply specifically to orders with cash-on-delivery payments as well as digitally paid orders. If the product is not collected, we reserve the right to charge for shipping costs and the return of the unclaimed product.

If you place an order and do not pick up or unjustifiably refuse the package, it causes additional costs. Failure to collect a package does not constitute withdrawal from the contract.

In such cases, we reserve the right to charge the full cost of shipping and return regardless of the payment method. If the invoice is not settled, the claim will be enforced through legal proceedings.

RETURN LIMITATIONS

Returns are not possible for:

  • Personalized products,
  • Products that show visible signs of use, damage, or modifications.

If returned products show signs of damage or use, we will refer to our general terms and conditions, ensuring fair treatment for both parties.

CONTACT FOR RETURNS AND CLAIMS

For any questions and assistance regarding returns or claims, we are always available at info@owltales.eu.

Thank you for trusting Owltales!

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