Privacy & Terms

Privacy Policy

The address of our website is: https://owltales.eu.

At our company, we highly value your privacy and understand the importance of protecting your personal information. We are committed to ensuring the proper processing of your personal data. This statement informs you about how we handle your personal data, any updates, and emphasizes the importance of safeguarding your information.

Before giving your consent for the processing of your personal data, we kindly ask you to carefully read the following statement. We assure you that your personal data will be processed in accordance with the latest standards and laws regarding data protection. Your privacy is extremely important to us, and we are committed to complying with all applicable regulations and handling your data responsibly.

Application of the Privacy Policy

This Privacy Policy (hereinafter referred to as the Policy) applies to all Users of the Website as defined in the Terms of Use.

The terms User (also referred to as the individual), Provider (also referred to as the controller), and Website have the same meanings as in the Terms of Use. The Policy may be changed, revised, or supplemented at any time without prior notice.

By using the Website after any changes, revisions, or supplements, the User confirms their agreement with these changes, revisions, and supplements.

Data Controller

Details of the Data Controller:
ZDRAVA PREHRANA, SVETOVANJE IN POSREDNIŠTVO GREGOR FAGANEL S.P.
VAT ID: 73083488
Address: Prvačina 135d, 5297 Prvačina, Slovenia

The controller is responsible for safeguarding your personal data and ensuring its protection against any actions that might endanger it. The controller determines the purposes and methods of processing personal data and is, therefore, considered a data controller under Article 26 of the General Data Protection Regulation (GDPR), ensuring that individuals can exercise their rights in accordance with the GDPR.

Types of Data Processed, Data Sharing, and Retention Period

The controller collects and processes the following personal data about Users:

  • Name and surname;
  • Address and country of residence;
  • Phone number;
  • Email address;
  • Login dates and times on the Website;
  • Bank account details (IBAN, SWIFT);
  • Delivery address;
  • Purchase information (items, prices, total order value, purchase date, dispatch date, receipt date, potential contract withdrawal date, return date, refund date, etc.) and issued invoices;
  • Other information voluntarily provided by the User in forms on the Website.

The Provider is not responsible for the accuracy, completeness, or timeliness of the data entered by Users.

Personal data is retained only for as long as necessary to fulfill the purpose or until revocation.

Our products are intended for adults purchasing on behalf of children. We do not knowingly collect or process personal data of children under 16 without parental consent. If you believe that a child’s data has been collected improperly, please contact us immediately at info@owltales.eu.

International Data Transfers

Personal data may be transferred and processed outside the EU/EEA. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place to protect your data and ensure compliance with GDPR. Users can request further information about these safeguards by contacting us at info@owltales.eu.

Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Specific retention periods include:

  • Invoices and tax-related data: Retained for 10 years in compliance with tax legislation.
  • Marketing data: Retained until the User revokes their consent.
  • Order-related data: Retained for the duration necessary to fulfill contractual obligations and legal requirements.

Purpose of Data Processing, Legal Basis, and Security

The Provider uses the collected data for the following purposes:

  • Statistical, marketing, and other analyses and research;
  • Processing User orders and purchases on the Website;
  • Fulfilling concluded contracts;
  • Complying with consumer protection laws and contractual obligations;
  • Meeting tax law requirements;
  • Communicating with Users;
  • Occasionally sending advertising or non-advertising educational content related to the Website or any Provider’s activity.

Each data processing activity must have a legal basis. The controller processes personal data either to perform a contract, based on the individual’s consent, or to comply with legal obligations applicable to the controller.

The User agrees that the Provider may delegate certain tasks related to data processing to third parties (data processors) under a written agreement. Processors handle personal data only within the scope of the authorization and for the specified purposes. The controller has entered into data processing agreements with processors, ensuring they provide sufficient guarantees for implementing appropriate technical and organizational measures.

We collect and process personal data to comply with applicable laws and regulations, including the EU Toy Safety Directive 2009/48/EC. This may involve using your data to ensure that our products meet safety standards and to communicate important safety information.

Personal data is processed transparently and only for legitimate purposes. Users have the right to request detailed information about the specific purposes and legal basis for data processing by contacting info@owltales.eu.

Data Breach Notification
In the event of a personal data breach, we will notify affected users without undue delay and report the incident to the relevant data protection authorities, as required by GDPR. Notifications will include details of the breach, its impact, and any steps users should take to protect themselves.

Use of Cookies

The Provider uses cookies to enable and operate the Website, detect and resolve errors, and collect data on the User’s browsing activities on the Website.

Cookies are small files sent from the Website to the User’s browser and stored on the User’s electronic device (e.g., computer, smartphone) while browsing. When the User visits the Website again, the cookies provide data on the User’s previous activity.

The Provider collects data through cookies without identifying individual Users.

Detailed information about the types of cookies used, their purposes, and duration is specified in the cookie policy available on the Website.

Cookie Management
Users can manage their cookie preferences through the cookie banner displayed on our Website or by adjusting their browser settings. Disabling cookies may impact the functionality of the Website.

Third-Party Cookies
Our Website uses third-party cookies for analytics and marketing purposes, including services such as Google Analytics and Facebook Pixel. These cookies collect data about user interactions with our Website to improve performance and deliver personalized content. Users can view the privacy policies of these third-party services:

User Rights

Users have the following rights regarding their personal data:

  • Access: Request confirmation of whether their personal data is being processed.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of all personal data under the conditions set by GDPR Article 17, except for data the controller is legally required to retain.
  • Restriction: Request limited processing in specific cases under GDPR Article 18.
  • Data Portability: Receive their data in a structured, commonly used format and transmit it to another controller.
  • Objection: Object to automated decision-making or profiling based on their data.

Requests can be sent to the email: info@owltales.eu.

Right to Lodge Complaints

Complaints may be filed with the Information Commissioner at:

Disclaimer

The Provider assumes no liability for damages incurred by the User due to incorrect, inaccurate, or incomplete data provided during registration or use of the Website.

If any part of this disclaimer is null or unenforceable, the Provider’s liability is limited to the maximum extent permitted by law.

The Provider is not liable for damages caused by technical errors, interruptions, or inaccuracies on the Website. This includes errors in product descriptions, which will be corrected promptly upon discovery. Users are encouraged to report any issues to info@owltales.eu.

The Provider assumes no liability for injuries or accidents resulting from improper use of toys or failure to follow age recommendations and safety warnings. Customers are responsible for ensuring that the product is appropriate for the child’s age and developmental stage and that the toy is used as per the manufacturer’s instructions.

Final Provisions

If any provision of this Policy is invalid for any reason, the remaining provisions shall remain valid and enforceable. Any legal relationship between the User and the Provider is governed by Slovenian law, with exclusive jurisdiction vested in the courts of Slovenia.

All toys offered comply with applicable safety standards and regulations. However, it is the responsibility of parents or guardians to ensure safe use of toys and adherence to all provided safety instructions.

Effective Date: November 1, 2024

 

 

Terms of Use

The Terms of Use (hereinafter referred to as the Terms) apply to any and all natural, legal, or other persons or associations (hereinafter referred to as the User(s)) who access and use the website Nolli.eu, accessible at the web address https://owltales.eu/ (hereinafter referred to as the Website), owned by: Zdrava prehrana, svetovanje in posredništvo Gregor Faganel s.p., Prvačina 135d, Tax Number: 73083488.

These general terms bind the User from their first visit to the Website and during all subsequent visits.

By visiting the Website, the User fully accepts and is obliged to comply with the Terms and the Privacy Policy and explicitly agrees that their data may be collected and processed in accordance with the purposes defined in the Privacy Policy.

The Terms may be changed, revised, or supplemented at any time and without prior notice. By using the Website after any changes, revisions, or supplements, the User confirms their agreement with these changes, revisions, and supplements.

Provider Information

Zdrava prehrana, svetovanje in posredništvo Gregor Faganel s.p.
Head office and address: Prvačina 135d, Prvačina
Registration Number: 9503943000
VAT ID: 73083488
Contact Email: info@owltales.eu

The original Slovenian version of these Terms is legally binding. Translations are provided for informational purposes only.

Use of the Website

The User must use the Website solely for lawful purposes and in accordance with its intended purpose. The User must refrain from actions that infringe upon the rights of the Provider, other users, or third parties or cause them any harm or damage.

The Provider may temporarily restrict a violating User’s access to and use of the Website. In the case of repeated violations, the Provider reserves the right, at its sole discretion, to permanently prevent the User from accessing and using the Website. In such cases, any and all rights of the User cease, and the User is not entitled to any compensation or damages.

Parents and guardians are advised to supervise children during play and ensure that toys are used safely and as intended. Special care should be taken with toys containing small parts, as they may pose a choking hazard to younger children.

Contract Conclusion

A contract between the Provider and the User is concluded when the User receives an email from the Provider confirming the purchase.

The User places an order on the Website by adding the desired item to the shopping cart (accessible at any time by clicking the shopping cart icon in the top right corner of any (sub)page of the Website). The User confirms payment for the selected items in their shopping cart by clicking and filling out the payment details. By submitting the order, the User also agrees to the general terms published on these pages.

To ensure the User can recognize and correct errors before submitting the order, the User may return to the previous step during the purchase process and correct any incorrect information. The Provider is not responsible for any incorrectly provided information.

The Provider will prepare and ship the ordered items within the agreed timeframe and notify the User by email. The dispatched items will be delivered within 7-10 business days. The Provider does not store the contract text with the User. After completing the purchase process, the Provider sends the invoice to the User’s email address.

The contract is concluded in the language selected by the User during the purchase process. The Provider ensures that the contract terms and conditions are available in the language chosen by the User. In case of discrepancies or disputes, the English version of the Terms shall prevail unless otherwise required by applicable law.
By purchasing our products, customers acknowledge their responsibility to assess the suitability of the product for their child’s age and developmental stage and to adhere to all included safety guidelines.

Availability of Information

The Provider undertakes to ensure that the User will always have access to:

  • Information about the identity of the Provider (company name and registered address);
  • Contact details allowing the User to quickly and efficiently communicate with the Provider (email address, phone, etc.);
  • Information on the essential characteristics of the products;
  • Information on product or service availability from the Website;
  • The method and terms of product delivery or service execution, especially the place and delivery time;
  • Information on payment methods;
  • Information on the duration of offers available on the Website;
  • Information on the deadline for withdrawal from the contract and the conditions for withdrawal;
  • Information on the possibility of product returns and any associated costs;
  • Information on the User complaint process and the contact person of the Provider for User communications.

Product Offer and Delivery Time

The product offer on the Website frequently and quickly changes and updates due to the nature of online business. Errors may occur. Please report any errors to info@owltales.eu, and we will attempt to correct them as soon as possible.

Promotions and Discounts

Discounts are not cumulative! If the products on the Website are already discounted, additional discounts do not apply.

Delivery Time and Shipping Costs

The delivery time for in-stock products is generally 3-10 business days from purchase confirmation.

The shipping cost is specified before order confirmation and checkout or may change based on pricing updates and the User’s location within the EU. Shipping cost details can be accessed via:

For products that are not in stock in our own warehouse, delivery times may extend up to 40 days.

The Provider reserves the right to fulfill orders directly through third-party suppliers when products are unavailable in our warehouse. This arrangement is implemented to optimize delivery efficiency and maintain high service standards.

For orders shipped directly from suppliers, delivery times and return policies may vary. Users will be informed of any specific terms that apply to such shipments at the time of purchase.

The Provider acts solely as a facilitator of these transactions and is not the manufacturer or direct distributor of such products. Therefore, the responsibility for compliance with safety regulations, product quality, and legal requirements in the destination country lies entirely with the supplier.

By confirming their order, the User acknowledges and agrees to this policy. However, the Provider remains committed to customer satisfaction and will assist with any return or warranty claims. In case of any issues, Users are encouraged to contact us directly at info@owltales.eu, and we will work to resolve the matter as efficiently as possible.

Quality Guarantee
If a product is damaged or defective upon delivery, the Provider will replace it with a product of the same type and value. Users must notify the Provider within 14 days of receiving the product to request a replacement.

In addition to complying with the EU Toy Safety Directive 2009/48/EC, all toys offered on this Website meet the relevant national safety regulations for the markets in which they are sold. To ensure compliance and safety, our suppliers and manufacturers are contractually required to provide the following documentation for every toy:

  • Declaration of Conformity (DoC): Confirms the toy’s compliance with EU requirements as outlined in the Toy Safety Directive 2009/48/EC.
  • EN 71 Test Reports: Certification that the toy meets European safety standards for mechanical and physical properties, flammability, and chemical composition.
  • Chemical Compliance Documentation: Guarantees that the toy does not contain prohibited substances, including compliance with REACH and other chemical safety regulations.
  • CE Marking Certification: Verification that the product meets EU safety, health, and environmental protection standards.
  • Traceability Information: Identification of the manufacturer and product batch for quality control and recall purposes if necessary.
  • Additional Certifications (if applicable): For specific types of toys (e.g., electronic toys), suppliers must provide further certifications, such as EN 62115 compliance.

While we take every measure to ensure that all products meet the highest safety standards, it is the responsibility of the purchaser to ensure that the product is appropriate for the child’s age, developmental stage, and abilities. Customers may request copies of compliance documentation for specific products by contacting us at info@owltales.eu.

Limitation of Liability
The Provider is not liable for damages or injuries resulting from the misuse of toys, failure to follow provided safety instructions, or non-compliance with the intended use. Parents or guardians are responsible for ensuring proper supervision and adherence to safety guidelines during play.

We are not liable for any injuries or damages resulting from misuse of our products, including ignoring age recommendations and safety warnings. Users must follow all provided instructions and supervise children appropriately during product use.

All toys must be used under adult supervision to ensure the safety of children. The Provider is not liable for any harm caused by unsupervised use or improper handling of toys.

Important Notice
In rare cases, regulatory compliance may vary slightly due to differences in national legislation. The Provider reserves the right to ship toys directly from suppliers, ensuring adherence to the safety standards in the destination market. By making a purchase, the customer agrees to these terms and acknowledges their responsibility to review and follow all safety guidelines provided with the product

Payment Methods

Payments for items purchased on the Website can be made in three ways:

  • Cash on delivery via Pošta Slovenije or GLS
  • Debit or credit card
  • PayPal: When the User selects this option, they will be redirected to PayPal Holdings, Inc.’s website and must follow its instructions. After completing the process, the User will return to the Website. The Provider does not guarantee and is not responsible for the PayPal system’s operation.

Prices and Delivery Costs; Issuance of Invoices

All prices listed on the Website are in Euros (EUR) and include VAT.

Right of Withdrawal from the Contract; Refund of Payments

The consumer has the right to withdraw from the contract within 14 days of receiving the product without providing a reason. The product must be returned undamaged and in its original packaging. The consumer bears the cost of return shipping.

If a customer believes that a product does not meet safety standards or contains potentially hazardous small parts, they must notify us immediately. In such cases, we will offer a refund or exchange the product for another item.

Complaints and Dispute Resolution

Complaints should be submitted via email to info@owltales.eu. The Provider aims to resolve disputes amicably, but unresolved disputes fall under the jurisdiction of the Slovenian courts.

Alternative Dispute Resolution
In addition to resolving disputes through local courts, Users may utilize the EU’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr/. This platform allows for efficient and amicable resolution of disputes related to online purchases.

Intellectual Property Rights

The Website content (text, images, videos, etc.) is the exclusive property of the Provider or other copyright holders and is protected by intellectual property laws. Unauthorized use may constitute a violation of these rights.

Final Provisions

These Terms are governed by Slovenian law, and disputes are resolved by Slovenian courts.

Safety Warnings
“WARNING: Choking Hazard – contains small parts. Not suitable for children under 3 years.”

Effective Date: November 1, 2024

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