FAQs OWLTALES
Shopping
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
- Credit/Debit Cards: Visa, Mastercard, and American Express
- PayPal: Secure and easy online payments
Please note: At this time, we only accept one payment method per order. Choose the option that works best for you at checkout!
Is it safe to enter my credit card information on your website?
Absolutely! We take the security of your payment information very seriously. Our website uses encryption technology to ensure that your data is protected and your transactions are secure.
When will my credit card be charged for my order?
Your credit card will be charged at the time your order is placed. This includes both the cost of the items you're purchasing as well as any applicable taxes and shipping fees.
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not been shipped. Please contact us as soon as possible to make any changes.
How can I place an order?
You can place an order through our online store. Simply add the items to your cart, select your preferred payment method, and complete the checkout process.
Products
What materials are your products made from?
Our products are made from high-quality and safe materials, such as 100% organic cotton, chemical-free wooden parts, and BPA-free plastic.
What age group are your products designed for?
Our products are primarily designed for infants and young children, but detailed age recommendations are provided for each product to ensure the best fit for your child.
Are your products suitable for babies?
Yes, all our products are designed specifically for the youngest users and are completely safe to use.
Do you offer discounts or promotions?
We regularly run special promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay updated!
Do your products meet safety standards?
Yes, all our products comply with strict safety standards (CE) and certifications to ensure they are safe for children.
Can your products help with child development?
Absolutely! Our products are designed to support sensory, motor, and cognitive development, encouraging learning through play.
Delivery
How long does delivery take?
Delivery times vary depending on your location and the product type:
- Premium products: 2-5 business days
- Other products: 6-14 business days
Do you offer free delivery?
Yes, we offer free delivery for orders exceeding a certain value.
How can I track my package?
If you would like to track your package, please email us at info@owltales.eu, and we will provide you with the necessary tracking information.
Do you ship internationally?
Yes, we ship to select international destinations. Please check the list of available countries during checkout.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, you can update your delivery address by contacting us at info@owltales.eu.
What happens if I’m not home during delivery?
If you're not available to receive your package, the courier will leave a notification with instructions on how to arrange a redelivery or where to pick up your parcel.
Returns
What is your return policy?
Our return policy allows you to return items within 14 days of delivery for a full refund or exchange. Please contact us at info@owltales.eu for more information.
Is the return free of charge?
Yes, returns are free if the product was damaged or incorrectly delivered. In other cases, the customer is responsible for the return shipping costs. Please contact us at info@owltales.eu for assistance.
Are there any items that cannot be returned?
While most items are eligible for return, there are some exceptions. Items that cannot be returned include:
- Personalized or custom-made products
- Items that have been used or show signs of wear
- Products without the original packaging or labels
If you’re unsure whether your item qualifies for a return, please contact us at info@owltales.eu for assistance.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!