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Frequent Asked Questions
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. You can, however, combine gift cards with other payment methods.
When will my credit card be charged for my order?
Your credit card will be charged as soon as your order is placed and confirmed.
Is it safe to enter my credit card information on your website?
Yes, our website is secured with advanced encryption technology to protect your personal and payment information.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You’ll see all available methods during checkout. For certain countries, we also offer cash on delivery as a payment option. Please check availability during checkout.
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Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or an error occurred with your order. In such cases, we will cover the return shipping costs.
Are there any items that cannot be returned?
We cannot accept returns for used or damaged items, or items without their original packaging. Customized or personalized products are also non-returnable.
How do I initiate a return?
Please contact our support team at info@owltales.eu with your order number and the reason for return. Our team will guide you through the return process.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. You can, however, combine gift cards with other payment methods.
When will my credit card be charged for my order?
Your credit card will be charged as soon as your order is placed and confirmed.
Is it safe to enter my credit card information on your website?
Yes, our website is secured with advanced encryption technology to protect your personal and payment information.
Do you offer assembly services?
It depends on the product. Some of our products require simple assembly, and detailed instructions are provided in the package. For products like our Wild Animals soft sensory book, no assembly is needed as they are ready to use out of the box. Please check the product description for specific details regarding assembly requirements.
What is your return policy?
We offer a 14-day return policy for unused items in their original condition. Contact us for more details if needed.
Can I track my order?
Yes, you can track your order. If you need the tracking number, please contact us at info@owltales.eu, and we will provide it to you.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You’ll see all available methods during checkout. For certain countries, we also offer cash on delivery as a payment option. Please check availability during checkout.
How can I place an order online?
Placing an order is easy! Simply browse our products, add your desired items to the shopping cart, and proceed to checkout. Follow the instructions to fill in your shipping and payment details. Once your order is confirmed, you’ll receive a confirmation email with all the details. If you need assistance, feel free to contact us at info@owltales.eu.